Terms of service

OVERVIEW
Welcome to Big Dog Road Trip! The terms "we", "us" and "our" refer to Big Dog Road Trip. Big Dog Road Trip operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Big Dog Road Trip is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colors or product appearance may differ from how they appear on your screen due to the type of device you use and your device settings and configuration.

Product photographs, videos, descriptions, and other product media may be provided by our suppliers, manufacturers, fulfillment partners, or other authorized sources.

All descriptions of products are subject to change at any time without notice at our discretion. We reserve the right to discontinue any product at any time and may limit quantities or availability by person, geographic region, or jurisdiction.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Big Dog Road Trip reserves the right to accept or decline your order for any lawful reason at our discretion. Your order is not accepted until Big Dog Road Trip confirms acceptance and payment has been successfully processed.

Please review your order carefully before submitting it, as Big Dog Road Trip may be unable to accommodate cancellation requests after an order has entered processing or fulfillment.

If we do not accept, change, or cancel an order, we will attempt to notify you using the email address, billing information, and/or phone number provided with the order.

Your purchases are subject to our Return and Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for unauthorized commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect when the order is placed and will be shown during checkout and/or in your order confirmation.

Unless otherwise expressly stated, posted prices may not include applicable taxes, shipping, handling, customs, duties, or import charges.

We may offer promotions that are governed by additional terms and conditions. If promotional terms conflict with these Terms, the promotional terms will govern for that promotion.

You agree to provide current, complete and accurate purchase, payment and account information. You represent and warrant that the payment information you provide is accurate and that you are authorized to use the selected payment method.

SECTION 5 - SHIPPING AND DELIVERY
Products sold by Big Dog Road Trip may be shipped directly by third-party suppliers and fulfillment partners.

Shipping origins may vary depending on the product, inventory availability, and fulfillment location. Products within the same order may occasionally be shipped separately and arrive at different times.

All delivery dates and transit times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather, incorrect or incomplete shipping information supplied by the customer, or events outside our reasonable control.

Tracking information will be provided when available after an order has been processed and dispatched.

Please review our Shipping Information page for additional information regarding order fulfillment and delivery.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to our trademarks, branding, text, graphics, designs, and original content, are owned by Big Dog Road Trip or its applicable licensors and are protected by applicable intellectual property laws.

Certain product photographs, videos, descriptions, trademarks, and other materials may be owned or licensed by our suppliers, manufacturers, service providers, or other third parties.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, republish, sell, or exploit protected material from the Services without authorization from the applicable rights holder.

Big Dog Road Trip's name, logo, branding, designs, and slogans may not be used without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.

You acknowledge and agree that access to such tools may be provided "as is" and "as available" without warranties, representations or conditions of any kind.

Any use by you of optional third-party tools is at your own risk and discretion, and you should ensure that you are familiar with the terms and policies of the applicable third-party provider.

We may also offer new features, tools or resources in the future. Such features will also be considered part of the Services and subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties.

We are not responsible for examining or evaluating the content, accuracy, policies, security, or practices of third-party websites. If you leave the Services to access third-party materials or websites, you do so at your own discretion.

Please carefully review third-party policies and practices before engaging in transactions with them.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
Big Dog Road Trip is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Big Dog Road Trip.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Big Dog Road Trip, including any injury, damage, or loss resulting from purchased products and services. To the extent permitted by applicable law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to purchases and transactions with Big Dog Road Trip.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy.

Because the Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services.

Information submitted through our store may be transmitted to Shopify and other service providers involved in payment processing, order fulfillment, shipping, analytics, fraud prevention, customer service, and other functions necessary to operate the store.

Please review the Privacy Policy available on our website for additional information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, photographs, proposals, or other content ("Feedback"), you grant us a worldwide, royalty-free license to use, reproduce, publish, display, and distribute such Feedback for purposes related to operating, improving, and promoting the Services, subject to applicable law.

You represent and warrant that you own or have all necessary rights to the Feedback you submit and that your Feedback does not violate another person's intellectual property, privacy, or other legal rights.

You are responsible for the accuracy and legality of Feedback you submit. We may moderate or remove Feedback that violates these Terms or applicable law.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, availability or other information.

We reserve the right to correct errors, inaccuracies or omissions and to update information as permitted by applicable law.

If an error materially affects an order you have already placed, we will take reasonable steps to notify you and resolve the issue.

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only.

You may not use the Services to violate applicable laws, infringe intellectual property rights, transmit malicious software, commit fraud, harass others, transmit knowingly false or misleading information, impersonate another person, interfere with the operation or security of the Services, unlawfully collect personal information, or engage in other unlawful or harmful activity.

We reserve the right to suspend or terminate access to the Services if we reasonably determine that these Terms have been violated.

SECTION 14 - AGENTS AND AUTOMATED ACCESS
Automated systems, bots, agents, scraping tools, or similar technologies may not access or interact with the Services in a manner that violates applicable law, circumvents security measures, interferes with operation of the Services, or violates restrictions established by Big Dog Road Trip, Shopify, or our service providers.

We reserve the right to limit or block automated access when reasonably necessary to protect the Services, customers, or our business.

SECTION 15 - TERMINATION
We may suspend or terminate access to the Services where permitted by law, including when these Terms have been materially violated.

You remain responsible for amounts legitimately due for purchases made before termination.

Provisions that by their nature should survive termination will remain effective, including provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, governing law, and privacy.

SECTION 16 - DISCLAIMER OF WARRANTIES
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

WE DO NOT GUARANTEE THAT THE SERVICES WILL ALWAYS BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

PRODUCT WARRANTIES, IF ANY, MAY BE PROVIDED BY THE APPLICABLE MANUFACTURER OR SUPPLIER AND ARE SUBJECT TO THEIR TERMS.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS RIGHTS OR WARRANTIES THAT CANNOT LAWFULLY BE EXCLUDED UNDER APPLICABLE CONSUMER PROTECTION LAW.

SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BIG DOG ROAD TRIP AND ITS SERVICE PROVIDERS, CONTRACTORS, AFFILIATES, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES.

NOTHING IN THESE TERMS IS INTENDED TO EXCLUDE OR LIMIT LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Big Dog Road Trip and its affiliates, employees, agents, contractors and service providers from third-party claims arising from your unlawful use of the Services, your material breach of these Terms, or your violation of another person's rights.

SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be enforceable to the fullest extent permitted by applicable law.

Any unenforceable portion will be severed without affecting the validity and enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms and the policies posted on our website constitute the agreement between you and Big Dog Road Trip regarding your use of the Services, subject to applicable law.

SECTION 21 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such restriction is permitted by law.

We may transfer or assign our rights and obligations in connection with a merger, acquisition, sale, restructuring, or transfer of our business, subject to applicable law.

SECTION 22 - GOVERNING LAW
These Terms and any separate agreements through which we provide Services will be governed by applicable law in the jurisdiction where Big Dog Road Trip is established, without depriving consumers of protections provided by laws that cannot contractually be waived.

Any disputes will be handled in courts having appropriate jurisdiction under applicable law.

SECTION 23 - HEADINGS
The headings used in these Terms are included for convenience only and will not limit or otherwise affect the interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update or change these Terms by posting an updated version to our website. Where required by applicable law, we will provide notice of material changes.

Your continued use of the Services after changes become effective constitutes acceptance of those changes to the extent permitted by applicable law.

SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at support@bigdogroadtrip.com.

Big Dog Road Trip
support@bigdogroadtrip.com