Shipping policy
SHIPPING POLICY
Thank you for shopping with Big Dog Road Trip. We work with third-party suppliers and fulfillment partners to ship our products directly to our customers.
ORDER PROCESSING
Orders require processing before shipment. Processing times may vary depending on the product, supplier, inventory availability, and fulfillment location.
Once your order has been dispatched, tracking information will be provided when available.
SHIPPING & DELIVERY TIMES
Delivery times shown at checkout or provided with your order are estimates and are not guaranteed.
Actual delivery times may vary depending on your location, product availability, shipping carrier, fulfillment location, weather, holidays, and other circumstances outside our reasonable control.
MULTIPLE SHIPMENTS
Products may be fulfilled from different locations. If you order multiple items, your order may arrive in more than one package and packages may arrive on different days.
You will not be charged additional shipping fees solely because we divide an order into multiple shipments.
TRACKING YOUR ORDER
When tracking information becomes available, it will be sent using the contact information provided with your order.
Please allow time for the shipping carrier to update tracking information after your package has been dispatched.
If your tracking information has not updated for several business days, please contact us at support@bigdogroadtrip.com.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible at support@bigdogroadtrip.com. We cannot guarantee that an address can be changed once an order has entered processing or fulfillment.
Big Dog Road Trip is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by law.
LOST, DAMAGED, INCORRECT OR MISSING ITEMS
If your order arrives damaged, contains an incorrect item, is missing an item, or appears to have been lost in transit, please contact us at support@bigdogroadtrip.com.
Include your order number and, when applicable, photographs or video showing the issue. We will review the situation and work with our fulfillment partner to determine the appropriate resolution.
Please do not return products to the address shown on the original shipping package unless we specifically instruct you to do so.
INTERNATIONAL SHIPPING
International shipping availability may vary by product and destination.
Customers are responsible for any customs duties, import taxes, fees, or other charges imposed by their country or local authorities unless otherwise stated during checkout.
DELAYS OUTSIDE OUR CONTROL
Big Dog Road Trip is not responsible for shipping delays caused by carriers, customs, severe weather, natural disasters, transportation disruptions, or other circumstances outside our reasonable control.
QUESTIONS
For questions regarding shipping or an existing order, contact:
Big Dog Road Trip
support@bigdogroadtrip.com